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Order Questions

Information about shipping, delivery, and ordering from Cancha.

Shipping

All orders are shipped from our UK warehouse. Please see below for shipping options for your region.UK Orders. US Orders. The price you see at checkout includes taxes, duties, and fees calculated so you have no unforeseen surprises when your item arr

Changes & Cancellations

If your order has not yet been shipped, we can absolutely change the items in your order. To see if it is possible to change your order, please email [email protected] immediately and we can cancel your order before it leaves our warehouse. If it h

Returns & Warranties

We hope you are happy with your order, but if you’re not, you have 30 days after you receive it to return it to us for a full refund or 60 days to exchange it for another item.  For a full refund, items that are returned should be in original packagi

Duties & Taxes

In the UK and EU, sales tax has already been applied to the price of the goods as displayed on the website. In the US and several other countries, sales tax will be applied at checkout. Cancha calculates and collects all import duties and taxes for i

Gift Cards

Yes, we do, you can purchase a gift card for your friends and family here. They come in denominations of £25, £50, £100, £150, £200, or £250, and can be used on our online store for any of our products!. Our gift cards don't have an expiry date!. Our

How does Cancha handle personal information?

Please click here to see our detailed Privacy Policy.